FAQs
What is an energy utilities claim
An energy utilities claim is a request to recover money you may have overpaid due to billing errors, incorrect tariffs, faulty meters, missed refunds, or supplier mistakes.
How do I know if I am owed money?
If your bills seem unusually high, if you recently changed tariff or supplier, or if you notice unexplained charges, you might be entitled to compensation or a refund. We can review your bills and confirm this.
How long does the review process take?
We begin reviewing as soon as your documents are uploaded. Most cases take between a few days and a few weeks to resolve, depending on complexity and supplier response times.
What does your service cost?
We typically work on a success-based approach. If we cannot recover anything for you, you pay nothing. If we do recover money, a small percentage is taken as our fee. We explain this clearly upfront.
Will making a claim affect my energy supply?
No. Your supply will not be interrupted and your supplier is not allowed to penalize you for disputing incorrect charges.
What types of issues can you help with?
Billing errors, meter disputes, tariff reviews, incorrect standing charges, direct debit issues, overpayments, missed refunds, incorrect VAT charges, and supplier complaints.
Can I claim for past errors?
Yes. In many cases you can claim refunds from several years back. We will check your history to ensure nothing is missed.
Do I need to contact my supplier directly?
No. We handle communication on your behalf and keep you updated throughout the process.
What happens if my claim is rejected?
If a claim is rejected, we review the decision, provide a clear explanation, and advise you on options for escalation, including the energy ombudsman if appropriate.
